We keep your personal information private and secure. When you make a purchase at "Chimney Cap Design", you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, and to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect the information using advanced encryption technology. Your personal information cannot be read as it travels to our ordering system. In order to accurately serve you, credit card transactions and order fulfillment, such as shipping are handled by reputable third-party processor and banking institutions and service providers. They receive the information needed to verify and authorize your credit card and to process your order. They are under strict obligation not to share or use your personal information. 

For products ordered online (stock sizes) "Chimney Cap Design" charges credit cards at the time of product shipment. Custom orders (sizes and designs of chimney caps that can not be ordered online) can not be returned. Please contact us, send as pictures, emails, attachments until you understand what you buy. Please understand us, if you order a custom product and decide to return it, we will be unable to resell it, metal and labor will be wasted. Shipping fees are not returnable.

When you visit ChimneyCapDesign.com, you are sent a cookie. The cookie is used to identify you while you are at ChimneyCapDesign.com and to keep items in your shopping cart between visits. You do not need to accept our cookie in order to browse or shop at ChimneyCapDesign.com. YAHOO! associates cookies with user information to expedite your checkout. Please see YAHOO! Privacy Policy for more information.  Yahoo Privacy Policy

Legal Disclaimer
Though we make every effort to preserve your privacy we may need to disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site.

"Chimney Cap Design" fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities and information that we reasonably believe to be unlawful.

Emails Communication
"Chimney Cap Design" sends emails to let you know about your order status, changes to your order and order tracking which we believe is important to you. You will receive administrative emails that are related to the primary usage of our service. You may not opt-out of administrative emails. These administrative emails will not have any marketing, promotional or advertising material(s) in them.

Company Name and Suite Number
"Chimney Cap Design" ask for company name and suite number for shipping purposes only.  UPS will not ship to an individual with out the business name and valid suite number to for their reference.

Notification of Changes
If we decide to change our privacy policy, we will prominently post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. Remember that nothing is more important to us than to improve your shopping experience at ChimneyCapDesign.com. You can shop in comfort at ChimneyCapDesign.com knowing that we fully respect your rights! For any further information, please contact us via email at support@chimneycapdesign.com

Click 'Contact Us' link for our contact information